Our Policies

Terms and Conditions & Cancellation Policy

1. Payment of the holiday accommodation rental fee constitutes the clients acceptance of these Terms and Conditions.
2. The operators will make every effort to ensure the property is available as booked. However, the operators reserve the right to make alterations to bookings due to unforeseen circumstances. Please note that we cannot guarantee specific apartment requests.
3. To secure your holiday booking, a card details must be provided and will be stored securley. Payment may be processed anytime inside 14 days to your arival date by us processing on your MasterCard or VISA
4. Keys/Access instructions will be made available once payment has been received in full AND THE ONLINE CHECK-IN has been completed. Upon departure all keys are to be returned as per instructions provided in your welcome letter.
5. All premises are to be left in a satisfactory clean and tidy state, including all garbage wrapped and emptied into outside garbage bins and washing up done. In the event of excessive cleaning requirements, an extra cleaning fee will be charged to the guest’s account.
   
6. Pets are not allowed at the Sunshine Towers.
7. Linen is included. Due to health requirements all guests are required to use sheets and pillow cases.
8. Smoking is not permitted inside Apartments – we promote a smoke free environment.
9. Cancellations will attract a minimum admin. fee of $50.
   LOW Season: If cancellation occurs within 14 days of arrival date, full tariff will be charged
   HIGH Season: if cancellation occurs within 60 days of arrival date, full tariff will be charged
   NO SHOW : Full tariff is charged.
   Once in house guests who reduce length of stay will not receive a refund on remaining nights booked and paid for.

Privacy Policy

By providing your contact information, you are requesting information about our business offering opportunity and our holiday rental accommodation services.

We Respect Your Privacy. We will never sell, barter, or rent your information or email addresses to any unauthorised third party. The information we provide is free. You are under no obligation and you can Opt-Out at any time.

Sunshine Towers – Maroochydore
Management